Artisan Bake Shop, our policies and procedures
Artisan Bake Shop prides itself on using only the freshest and finest ingredients to create our cakes and pastries. We are confident that you will be pleased with your purchase and will become a repeat customer.
-If you are not satisfied, WITH YOUR DESIGN: YOU MUST TELL US UPON PICK UP! We will not provide refunds or returns for design issues once a cake has been picked up/accepted. We cannot be responsible if you personally do not pick up your order.
-If you are unsatisfied with the flavor/interior product: You must return all uneaten portions of your dessert. Refunds are issued on a case-by-case basis and can only be done if we have the opportunity to evaluate the specific dessert in question. Artisan Bake Shop may issue the refund in part or in whole depending on what we can determine was the cause for return. Refunds, when issued, come in the form of a merchandise credit valid for 60 days, if we determine that a cash refund will be made available the person who ordered must pick up the refund within 5 days of complaint.
Available based on the volume of customers and our schedule and our volume of work.
Customers with a pre-scheduled appointment take precedence over walk-ins.